Location: Charlotte, NC
Job Type: Full-time
Company: Linden Thomas & Company

About Us:
Linden Thomas & Company is a leading independent wealth management firm located in Charlotte, NC. With more than 39 years of experience serving affluent investors, we are committed to delivering exceptional financial solutions and personalized client service. We are seeking an experienced and highly organized Operations Director to lead our operations team, oversee day-to-day operational functions, and ensure efficient, accurate, and consistent execution across the firm. This individual will play a key role in developing the team, improving processes, driving accountability, and supporting an exceptional client experience.

Position Overview:

The Operations Director will lead the firm’s operations team and oversee the systems, processes, and workflows that support our clients and advisors. This individual will be responsible for ensuring accurate and efficient client account management, establishing operational standards, developing and managing team members, and driving accountability across the department. The Operations Director will work closely with advisors, portfolio management, compliance, and firm leadership to improve processes, resolve complex operational matters, and ensure an exceptional client experience.

Key Responsibilities:

• Lead, manage, and develop the operations team, establishing clear expectations, accountability, and performance standards.

• Oversee day-to-day operational functions, workflows, and client service processes across the firm.

• Ensure accurate and timely execution of account openings, transfers, distributions, maintenance requests, and other client transactions.

• Establish, document, and continuously improve operational policies, procedures, and workflows.

• Monitor team workloads, priorities, and service levels to ensure consistent and timely execution.

• Partner with advisors and portfolio management teams to resolve complex client and account-related matters.

• Serve as a primary point of contact with custodians and third-party providers for operational issues and escalations.

• Ensure operational activities adhere to firm policies, regulatory requirements, and established controls.

• Identify opportunities to improve efficiency through technology, automation, and process improvements.

• Develop and monitor operational KPIs to measure accuracy, productivity, responsiveness, and client service.

• Train, coach, and mentor team members while supporting their professional development.

• Collaborate with firm leadership to support growth, scalability, and an exceptional client experience.

Qualifications:

• Bachelor’s degree in Finance, Business, or a related field (preferred).

• 7+ years of operations experience within wealth management, financial services, or a related industry.

• 3+ years of experience leading, managing, or developing an operations team preferred.

• Strong attention to detail and a high level of accuracy in work.

• Knowledge of investment products, financial markets, and trading processes.

• Proficiency with Microsoft Office Suite and financial software.

• Understanding of regulatory and compliance requirements in the financial industry.

• Excellent organizational, communication, and problem-solving skills.

What We Offer:

• Competitive salary and comprehensive benefits package.

• Opportunity for career growth and professional development.

• Collaborative and dynamic work environment with a focus on client success.

Linden Thomas & Company is an AA/EOE employer M/F/D/V.